Please refer to our FAQ section for solutions to frequently asked questions. If you are unable to find the information you seek, our dedicated customer support team is ready to assist you.

Feel free to reach out to us via email at [email protected]. Should your question not be addressed in the FAQ or through email, you can use the form below to submit a support ticket, and we will respond to you within 24 hours.

To become a member of Buyweed247, you do not need a doctor’s prescription! We require you to be at least 19 years old and a resident of Canada.


How to Sign Up with Buyweed247?

Signing up is easy, just follow these 3 simple steps!

1. Register for our website by clicking HERE

2. An email verification link will be sent to your email, your account will be approved by clicking the link.

3. You can now login to make your first order on the website!

You will get the following benefit by becoming a member:

*You can only apply coupon code when you are a member. (Get more retail or wholesale discount, refer to current coupon code (https://buyweed247.store/coupon-code/)
*You will be awarded $5 worth of store credit points after 10 seconds sign up. (HERE)
*You will be collecting store credit points on every dollar you spent.
*You will receive memebers exclusive promotion emails for special sales.
*You will be qualified for lucky draws and all other benefits from the loyalty program. (https://buyweed247.store/refer-a-friend/)

We have a live chat option available for you to speak to agents right away in the bottom left corner of the window. You can also send us messages at the contact form (https://buyweed247.store/contact/) or e-mail us at [email protected]





8 AM – 3 PM (Pacific Time)

Saturday OFF

Sundays and Holidays
8 AM – Noon (Pacific Time)

Not receiving any order confirmation email with payment instructions or tracking information? Please make sure to check your spam and junk folders. You may also have to whitelist our e-mail address.

Please view this step by step tutorial on How to Whitelist [email protected] Email.

Sorry, Due to business security reasons, we cannot provide Refunds, Return or Exchanges.


We do not have an valid return address because of business security reasons; therefore, anything ship to our "return address" will consider as lost.

Only members can apply coupon code or redeem store credit points at the check out window; however, these 2 different promotes cannot be stackable.

You can only apply appliable coupon(s), or use point redemption at each order.

Please check banners or this coupon code page (https://buyweed247.store/coupon-code/) for the latest promotes.

We do not have a storefront location as we are purely an e-commerce site.

We ship out all orders discretely so there is no indication of what is inside and return company name will not indicate what the content is.


Our products are vacuum sealed and packaged in smell-proof bags for extra security and privacy.

Editing My Order


*Once orders are placed, you are unable to edit orders yourselves. If you wish to add or change some items, you will need to create a new order and request the old order to be cancelled.
Alternatively, your old order will cancel itself after 96 hours.


Cancelling My Order


If you wish to cancel your order, you will need to request the old order to be cancelled, or alternatively all unprocessed orders will be automatically cancelled after 96 hours.

Once your email is verified, you are ready to login and place your first order!
All new accounts will have a bonus credit of $5 worth of points that you can use towards your purchase.


Please Note:


Your order must be a minimum of $75 after discounts/points in order to proceed.


Here is a step-by-step guide in placing your order with Buyweed247:


1.) Select the product you like from Marijuana, Concentrates, Edibles


2.) Click on the desired product(s), choose your weight and quantity then click “Add to Cart”. You will then have the option to “View Cart” or “Continue Shopping”.


3.) At the “View Cart” page; you can edit your order, apply coupons, redeem points and view shipping costs.


4.) When you “Checkout” the order, you will receive an email with the payment instructions.

Note: Partial payments are NOT accepted. Do not forget to include your PO# in the notes section when sending the Interac e-Transfer or Bitcoin


Please allow up to 24 hours for your payment to be processed. You will be notified by email of your order status and tracking information.

There is no limit on how much you can buy*; however it is always a good idea to try a small sample before making a big move.


*Due to higher risk in area such like: Nunavut, each order total will be capped at $730 after all discounts, points redemption and coupons.

Yes, PST/GST/HST is already included in all our pricing!

Our system only moves orders into processing once your E-Transfer has been sent successfully and your order matches the order number (indicated in the notes or message section of your E-Transfer). Once accepted, your order will be moved to processing. It is a good idea to verify the correct payment address and password (if required) which indicated in the order confirmation email.


*Please allow up to 2 hours for the Interac E-Transfer to deliver your funds to our payment system.


*IF your order remains on hold for longer than 12 hours


1) Your E-Transfer's status is showing "Pending", this might be an indication that he payment has not been sent successfully.

Please try to cancel the e-transfer and resend, OR contact our customer support for further assistant. (https://buyweed247.store/contact/)


2)Your E-Transfer's status showing "Deposited", please contact our customer support immediately. (https://buyweed247.store/contact/)

*If your E-Transfer require a password please double check if you entered the correct question and answer as stated in the payment instructions.

*If your E-Transfer status still shows "pending" and unable to cancel, this could mean that your bank did not approve the transaction and needs to be contacted for confirmation to proceed with the transfer.

*If your order’s payment can not be accepted due to any of the reasons above please contact our customer support immediately. (https://buyweed247.store/contact/). If no payment is received after 72 hours, your order will be cancelled and can not be re-opened again, a new order must be made.

We do not cancel any pending e-transfers received, even after an order is cancelled. This is to avoid the bank holding the sender’s money for a month after the e-transfer is cancelled. As such all E-Transfers must be cancelled on the senders’ end, so there is no delay in the funds.

Yes! We are expanding our payment methods to have more options. As of right now, we currently accept Bitcoin and Ethereum. We will be adding more Crypto currencies in the future.

Please contact our customer support if you wish to pay via BTC or ETH. (https://buyweed247.store/contact/)

We offer free shipping for most provinces in Canada (*Except Nunavut and Northwest Territory).


In order to qualify for FREE shipping, your order must be $150+ after discounts/points.

If this minimum is not met, a $15 shipping fee will be applied based on the shipping destination from B.C. 


*Due to increased postage fee from Canada Post, Nunavut and Northwest Territories packages will be charged a mandatory shipping of $15.

If you have any questions please contact customer support (https://buyweed247.store/contact/)

Buyweed247 Shipping insurance provides full coverage in case something goes wrong with your package during transportation and it is 100% optional.


If you opt-in for the Shipping Insurance at checkout, your package is marked as a guaranteed delivery. If you do not receive your package, we would reship you a new one.


Guaranteed Delivery will be voided for one of the following:

  • Incorrect Shipping address is filled out
  • Package / Content is stolen or altered after it has been successfully delivered.


Please Note: Nunavut & Northwest Territory are excluded from shipping insurance, shop at your own risk.

If you don’t receive your package 5 business days after the expected arrival date, please contact us at [email protected]

We will not be held liable for lost orders due to:


  • Mistakes made by the postal office
  • Wrong address/unit # given by the customer
  • Stolen packages after delivery

*We do not have an valid return address because of business security reasons; therefore, anything ship to our "return address" will consider as lost. Shipping Insurance will not be covered for this.

There are number of reasons why the tracking status shows a “Successful Delivered” but you have not seen it:


*Postal worker scanned all packages they have in possession as delivered and will spend the day/or following business day completing the delivery.

*Postal worker has placed the package in the wrong mailbox. We highly recommend you checking with your neighbor.


If you have not receive your package within 48 hours after the “Successful Delivered” status, let us know and we will file a trace with Canada Post which takes about 5-7 business days.


*Please note, we are not liable for mistakes caused by Canada Post such has your package being delivered to the wrong address.


Tips for ensuring a successful delivery, we recommend:

*Double check the shipping address you have provided is correct.


*If you are using a flex delivery address, make sure your account number is included as well as the RPO of which post office you have chosen for pick up


*If you community mailbox, make sure the mailbox number is correct


*Before panicking about a missing package, please check with your neighbors to see if they accidentally received your package

If you live in the following provinces:


Northwest Territories


We cannot offer any delivery guarantees, or shipping insurance in these area you will be ordering at your OWN RISK. If your order is stolen or lost, we reserve the right not to replace it.


* Shipping Insurance will not be eligible for orders from these provinces.*

If you’re tracking your package on Canada Post and its in a wrong city, its most likely due to human error at Canada Post.

Humans errors happen on occasion as postal codes are manually entered by the post office. They may have entered it wrong and off by a digit/letter which can cause a routing error and delay of 1-3 business days.

If you do not receive your shipment 5 business days after the expected arrival date, please contact us at [email protected]

Please allow up to 24 hours for the tracking status to be updated.


There are a few reasons why the tracking number has not been updated:


*We are enroute to ship your package and it hasn’t been scanned yet at the post office

*The package has been dropped off at the post office already but the clerk has not yet scanned or missed the scan on the package. The next scan will be later in the day at the processing center
*Canada Post tracking system has a glitch with the tracking number


Expect delivery time within 2-3 business days depending how far you live from a major city in your province.

It is normal for packages to take longer for delivery during shopping seasons like Black Friday or Xmas period. If you do not receive your shipment 5 business days after the expected arrival date, please contact us at [email protected]

Once your order has shipped, it will take up to *2-3 business days to receive your order with Canada Xpress Post.


* Please note that, delays may happen that is far beyond our control that will delay your delivery


When tracking your package, please look out for the status “Item out for Delivery”, as this will indicate the package has left the sorting facility and is on the way to


** Canada Post may experience delays on Statutory Holiday, Holiday Seasons and when experiencing extreme weather conditions **

You can find your tracking number within the email that is sent to you after completing your order.


You can follow this Order Tracking link (https://buyweed247.store/shipment-tracking/) to get the updated tracking number

If you’re unable to find your tracking number, please contact [email protected] for assistance.

Place your order and pay before 11:00 AM PST and we will ship your order same day!


* Please be advised, the payment must be processed by our team in order to move it into the processing state for shipment the same day


The interact system can take up to 3 hours to direct your payment to the provided email address. Make sure to pay early to ensure that your payment is processed before the 11AM cut off.

Canada Post operates Monday to Friday only, so we do not ship packages out on the weekend. Feel free to make an order and pay as we will still be processing orders through the weekend.

Did you receive a defective or damaged product? Please do not hesitate to let us know via:

1. Live Chat on the web page (Here)

2. Email at [email protected]

3. Send us a message in the contact form. (https://buyweed247.store/contact/)

We will work quickly to help you resolve any issues you may have as fast as possible. Please provide the following details when emailing us:


1. Your order number

2. Details regarding the discrepancy in your order

3. Be sure to include photos or videos of the discrepancy or incorrect order



Once we have these details, we will do our best to resolve any product issues with you as fast as possible.

PLEASE NOTE: You have up to 24 hours to notify us of any discrepancies with your order.

At Buyweed247 store we are committed to providing our customers with top quality products. Unhappy with the quality of a product you received? Please reach out to let us know!


If you feel you have received a product that is not up to quality standards please provide the following details:


1. Your order number
2. Which product
3. Details outlining the product quality issue


*Please ensure to include photos or a video of the product

Once we have these details, we will do our best to resolve any product quality issues with you as fast as possible.


*Please note: We DO NOT have a return address for business secuirty reasons; therefore, We DO NOT accept returns. However, in the event that you have received a product that is not up to quality standards, we will offer a a discount on your next order, or a credit to your account in points.


If you’re unhappy with one of our products, please email our support team within 3 days from the delivery date and we will try our best to resolve the issue. Any incorrect orders older than 3 days cannot resolved.

There are a few different types of coupon codes and auto-discounts available:


*All coupons can be applied on top of the already on-sale products.


*Retail Coupon: Will only be appliable for any weighted product that are 1 Ounce (or 28 Grams) weight portion or less


*Wholesale Coupon: Will only be appliable for any weighted product that are 2 Ounces (56 Grams) weight portion or more.


*Regular coupon: Most of the latests product coupons are stackable or unless mentioned in the promotion page.


*Auto-Discount: When selection conditions are met, discount will be applied automatically at the check out window. Please see banner for the latest promote details.


Please follow this page for the most updated coupon codes and promotions:

Earn money by referring your friends and help spread our community!


GIVE 50 and GET50!


For every referral that makes a purchase through the link you have provided, both you and the person you referred will earn a coupon for $50 off.


Detail please visit this link (https://buyweed247.store/refer-a-friend/)

Shopping at Buyweed247 is great because you’ll earn credits back for every dollar spent in our store! For every $10 spent, you will automatically receive 1 point in your account.

$1 = 10 points

$5 = 50 points

You can also earn 20 points($2) for every review made on our products!

Redeem your points during checkout to use towards you order!

*For points redemption, the cap is 25% of order total.